FAQs

Orders are typically shipped within the same or next business day. Delivery usually takes 5-7 business days, though this can vary by destination country and may sometimes be quicker. Please be aware though, that unforeseen circumstances (e.g., customs delays, logistical issues) may impact delivery times.

Yes, we ship worldwide! Shipping fees vary by destination and are calculated at checkout.
Please note that customs duties and taxes are charged by your local authorities, outside of our checkout price.

Once your order has shipped, you will receive an email with a tracking number and link to monitor your delivery.

If your item has not arrived within the expected delivery window, please contact us at support@hivepreloved.com and we will investigate immediately.

We process orders quickly to ensure timely delivery. If you need to make changes or cancel an order, please email support@hivepreloved.com immediately.

Please note that once an order has been dispatched—typically by the next business day—we are unable to intercept the shipment. If your order has already been sent, you may initiate a return by contacting our support team upon receipt.

We accept returns within 7 days of delivery. Items must be in their original condition with all tags attached. Please see our full Refund policy for details.

As our items are one-of-a-kind pre-loved pieces, direct exchanges are not available. We recommend returning the item and placing a new order.

Yes, every piece is sourced from government-licensed Japanese resellers and verified by our in-house experts. We guarantee the authenticity of all products sold through HIVE PRELOVED.