FAQs

Orders are typically shipped within the same or next business day. Delivery usually takes 5-7 business days, though this can vary by destination country and may sometimes be quicker. Please be aware though, that unforeseen circumstances (e.g., customs delays, logistical issues) may impact delivery times.

Yes, we ship worldwide. Shipping fees vary by destination and are calculated at checkout.

Once your order has shipped, you will receive an email with a tracking number and link to monitor your delivery.

If your item has not arrived within the expected delivery window, please contact us at support@hivepreloved.com and we will investigate immediately.

Please contact us as soon as possible at support@hivepreloved.com. We process orders quickly, so changes or cancellations may not always be possible once an order has been dispatched.

We accept returns within 14 days of delivery. Items must be in their original condition with all tags attached. Please see our full return policy for details.

As our items are one-of-a-kind pre-loved pieces, direct exchanges are not available. We recommend returning the item and placing a new order.

Yes, every item is carefully authenticated before listing. We guarantee the authenticity of all products sold through Hive Preloved.